Team Leader Customer Service - Brugge (M/V/X)

Belgium, Brugge
Cobalt & Specialty Materials
Administration, Production

Posted on 25-01-2022

About Umicore

Reducing harmful vehicle emissions. Giving new life to used metals. Powering the cars of the future. As a global materials and technology group, we apply our specialist knowledge to offer materials and solutions that are essential to everyday life. We aim to be a clear world leader in materials for clean mobility and recycling and have turned our sustainability approach into an even greater competitive advantage. With ambitions like this, imagine what you could do?

About Umicore Brugge

The Umicore Brugge sales activity combines the product groups Cobalt based Organics, Non-Cobalt based Organics, Non-Metal Organics, Naphthenic Acid, Distribution and Cobalt Resinate. Customers are users of chemical intermediates (raw materials) applied in the paint, varnish, ink, poly urethane (PU), plastic, composite (unsaturated polyester), industrial catalysis, lubricant, fuel, anti-corrosion additive, rubber and tire industry. The geographical region covers Europa, USA and Asia. Customers are managed directly or through an international distributors network.

Purpose Of The Function

Lead and manage the organization of the Customer Service department. Optimize the quality and efficiency of the business flows and guarantee an impeccable and swift customer service, to work on customer satisfaction and customer retention. Support Sales Management and Commercial Director.

Strategic Focus & Main Responsibilities

  • Prepare the Customer Service Team for business growth
  • Translates needs of commercial department to Business IT (systems and functionalities)
  • Plan, develop and implement required procedures/workflows to guarantee continuity & quality
  • Optimize business flows and communication between departments (Sales, Production, Purchasing, QC, Logistics)
  • Work on job efficiency and effectiveness of the Customer Service
  • Define clear task management and job responsibilities
  • Get the best out of SAP (let systems work for you)
  • Build on customer relationship.
  • Set-up and use reporting tools (sales figures, order intake, invoicing, sampling, complaint handling).
  • Guide the Customer Service Department in terms of leadership (coaching, implementing) & organization (structuring, system).
  • Lead implementation of new business flows.


  • Education: Bachelor Business Adminstration and/or similar through experience.
  • Experience: 5 - 10 years.
  • Commercial mindset: Effective communicator with excellent interpersonal skills in view of the diverse range of people you will work with, pro-active, problem solving.
  • Computer skilss: thorough knowledge of Microsoft Office (Word, Excel), experienced with SAP.
  • Language skilss: English and French level experienced, Dutch level specialist.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

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